Official Publications
Annual Reports
Afrikaans file: 
Publication name: 
2019/20
English file: 
Publication name: 
2017/18
English file: 
Publication name: 
2016/17
English file: 
Afrikaans file: 
Publication name: 
2015/16
Publication name: 
2013/14
English file: 
Publication name: 
2012/13
Annual Performance Plans
English file: 
Publication name: 
2021/22
English file: 
Afrikaans file: 
Publication name: 
2020/21
English file: 
Publication name: 
2019/20
Publication name: 
2018/19
English file: 
Publication name: 
2017/18
English file: 
Publication name: 
2016/17
Publication name: 
2015/16
English file: 
Publication name: 
2014/15
English file: 
Publication name: 
2013/14
Annual Operational Plans
English file: 
Publication name: 
2021-2022
Strategic Plans
English file: 
Publication name: 
2020/21-2024/25
Publication name: 
2015/16-2020/21
Citizen’s Reports
English file: 
Publication name: 
2019/20 Citizens Report
English file: 
Publication name: 
2018/19 Citizens Report
English file: 
Afrikaans file: 
Xhosa file: 
Publication name: 
2015/16 Citizens Report
English file: 
Publication name: 
2014/15 Citizens Report
English file: 
Afrikaans file: 
Xhosa file: 
Publication name: 
2013/14 Citizens Report
Publication name: 
2012/13 Citizens Report
Service Delivery Charter
Publication name: 
Service Delivery Charter 2020
English file: 
Publication name: 
Service Delivery Charter 2019
English file: 
Publication name: 
Service Delivery Charter 2018
Afrikaans file: 
Publication name: 
Service Delivery Charter 2017
Publication name: 
Service Delivery Charter 2016
English file: 
Publication name: 
Service Delivery Charter 2014
Service Standards
Publication name: 
WCDoA Service Standards 2021
Name: 
Ms Giselle Terblanche
Telephone number: 
+27 21 808 5196
Annual Performance Plans
2021/22
2020/21
2019/20
2018/19
2017/18
2016/17
2015/16
2014/15
2013/14
Annual Operational Plans
2021-2022
Strategic Plans
2020/21-2024/25
2015/16-2020/21
Citizen’s Reports
2019/20 Citizens Report
2018/19 Citizens Report
2015/16 Citizens Report
2014/15 Citizens Report
2013/14 Citizens Report
2012/13 Citizens Report
Service Delivery Charter
Service Delivery Charter 2020
Service Delivery Charter 2019
Service Delivery Charter 2018
Service Delivery Charter 2017
Service Delivery Charter 2016
Service Delivery Charter 2014
Service Standards
WCDoA Service Standards 2021