For Agriculture the Western Cape You

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Bureau for Food and Agricultural Policy (BFAP)

Om na die nuwe RSG landbou te luister klik hier onder.

Anders gaan na ons RSG Landbou Argiewe bladsy.

In his State of the Nation Address in June 2009, President Jacob Zuma emphasized the need to promote a government that is responsive, interactive and effective. As head of government he would take the lead, he said. In September 2009, he established the Presidential Hotline, a service for members of the public to raise their concerns about the service they are receiving from government departments and agencies.

The Presidential Hotline contributes to the National Development Plan, enabling the realization of a developmental, capable and ethical state that treats citizens in dignity. Weak systems of managing complaints, and inadequate resolutions, posed a risk to the building of trust between citizens and government.

The Presidential Hotline strives to be a model for responsive and accountable complaints systems. Within its first year of operation 75 873 valid complaints and enquiries were logged. After four year the number of complaints and enquiries received via the call centre as well as via emails and letters has reached 179 326.

To send a message to the Presidential Hotline, Click here

The Western Cape Department of Agriculture respects and protects your privacy. Our Privacy Notice applies to all persons (both natural and juristic, like companies and close corporations) whose personal information we collect, regardless of form and medium. This includes our employees, consultants, agents, service providers and municipal delegates. The Privacy Notice applies to all our services and related websites.

You must read this notice together with the rules for using our website (including our disclaimer), our copyright license and any other notices and policies that may apply to you. (For example, the WCG IT End User Policy).

In addition to this general notice, we may need to explain specific privacy practices in more detail. In such circumstances, we develop and provide separate privacy notices to describe how we will handle the personal information that we collect. For example, where we ask you to provide personal information in relation to your employment or in a public submission to a policy proposal, we will provide you with a privacy notice at the time of collection or as soon as practicable afterwards. These privacy notices explain our personal information handling practices in relation to that particular purpose or activity.

This is a general notice that explains:

• Who we collect personal information from;
• What personal information we collect;
• Why we collect your personal information;
• How we use your personal information; and
• What rights you have in relation to your personal information.

This notice also explains:

• You can access the information we hold about you and ask for that information to be corrected; and
• You can make a complaint about the way we have handled your personal information.

For more information, visit the Resource Library.

Dr Laura Roberts – Avian Influenza outbreak – Radio 786